In the last instalment I talked about unspecified requirements. These are the ones that your product owner takes for granted: Of course the system should export to Excel; of course it should authenticate with Facebook; of course the system should load pages blazingly fast irrespective of how much data is thrown at it.
The most common of these unspecified requirements are the Non-Functional Requirements (NFRs). And the most common of these NFRs is “how long should the response time be”. So I find it surprising that response times are very rarely (if ever) mentioned during requirements definition work. Avoiding the topic early in the project is a sure way to have problems later on in the lifecycle.
It’s not uncommon to experience a conversation like this:
Sales: “This software is dreadful, it just took forever to load the dashboard in a crucial demo”
Dev: “Let’s see what’s up… oh yes you created a wizzabanga with 38 different permutations”
Sales: “Well yes of course I did. Then it took forever to load into the dashboard. Your software sucks.”
Dev: “But we didn’t have any NFRs”
Sales: “What’s an NFR”
… some tedious conversation ommitted ….
Dev: “So give me an NFR”
Sales: “OK, I want the page to load up in 200ms even if I’ve got 1000 wizzabangas each with 100 permutations”
Dev: “Hmmm… going to cost you”
It’s meaningless to ask your user base for open-ended NFRs. Clearly they want everything to be really fast and really easy and really secure and ready next week. Much more useful would be for you to set out some reasonable NFRs that you think are deliverable in a reasonable timeframe and, even impose some sensible limits or warnings in the system to ensure those NFRs are supportable. Then at least you have an NFR, even if it’s one that you created.
For example if you think it’s reasonable for the page to load “fast enough” if your wizzabanga have up to 10 permutations then either impose a limit in the UI, or even just a sensible warning, “e.g. we recommend that you have no more than 10 permutations in your wizzabanga. You can add more but please note that you will need to be patient when loading larger wizzabangas.”